Privacy Policy

1. Introduction

Welcome to ReferralFlow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness studio referral platform.

By using ReferralFlow, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business name, and business website
Profile Information: Studio branding, logos, colors, and preferences
Member Data: Member names, emails, and referral codes (when imported by studio owners)
Payment Information: Billing details processed securely through our payment processor
Communications: Messages, support requests, and feedback you send to us

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the platform
Device Information: IP address, browser type, device type, operating system
Referral Tracking: Click data, referral sources, conversion events
Cookies: Session data, preferences, and analytics information

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain the ReferralFlow platform
To process referrals and track conversions
To manage rewards and incentive programs
To send transactional emails and notifications
To provide customer support and respond to inquiries
To analyze usage patterns and improve our services
To detect and prevent fraud or abuse
To comply with legal obligations
To send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Within the Platform

Studio Owners: Have access to their members' referral data and performance
Members: Can see their own referral statistics and rewards
Referral Attribution: We may share minimal information with leads about who referred them (if enabled by studio)

4.2 Third-Party Service Providers

We may share information with trusted service providers who assist us in:

Payment processing (Stripe)
Email delivery services
Cloud hosting and storage
Analytics and performance monitoring
Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-Out: Unsubscribe from marketing communications
Objection: Object to processing of your data for certain purposes

To exercise these rights, please .

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

We use cookies for: authentication, analytics, preferences, and referral tracking.

9. Children's Privacy

ReferralFlow is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of ReferralFlow after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.